CSM
Customer Success Manager | Growth & Impact
Take ownership. Build strategic relationships. Drive growth.
We're looking for a Customer Success Manager to join our team in Ghent & Antwerp!
About the role
At FLOWSPARKS, Customer Success is where relationships meet revenue. As our Customer Success Manager, you manage a portfolio of international clients and act as their strategic partner; driving retention and expansion.
You're not just keeping customers happy; you're growing them. You connect our platform to your customers' business goals and turn that into concrete growth: new use cases, expanded footprints, and long-term partnerships that compound over time.
This is the role for someone who's commercially sharp, genuinely curious about customers, and energized by owning outcomes, rather than just activities.
What you'll do
- Own your portfolio end-to-end: You are the single point of contact for your customers and fully responsible for their success, retention, and revenue growth.
- Drive expansion, own the outcome: You don't just protect your portfolio, you build on it. You proactively secure renewals by aligning with long-term customer goals and identify growth opportunities across business units, use cases, and regions, from additional licenses to new projects. You own the full commercial cycle end-to-end, from the first signal to closing the deal yourself. The pipeline you generate from your portfolio counts as a direct contribution to FLOWSPARKS' growth.
- Act as a strategic advisor: You guide L&D stakeholders and decision-makers, translating their goals into concrete success plans and measurable platform impact. You make customers feel like they have an expert in their corner.
- Stay ahead of risk: You monitor adoption, usage, and engagement signals and act early, re-activating quiet accounts and resolving roadblocks before they become churn risks.
- Lead impactful conversations: Your QBRs go beyond reporting. You use them to surface new needs, align on future goals, and position expansion as the logical next step.
- Collaborate across teams: You work closely with Sales, CS Coaches, Projects team and Customer Support to deliver seamless customer experiences and translate customer insights into input for Product and Marketing and new business sales.
What you bring
- Experience in a CSM, Account Management, or commercial role in a Saas company, you've owned revenue targets and liked it.
- A strong commercial mindset: you're comfortable driving growth conversations and moving from signal to proposal to close, independently
- Affinity with e-learning, or HR tech is a plus but nota must.
- An analytical mindset; you're comfortable working with data and using it to prioritize and make decisions
- Clear ownership mentality: you manage your portfolio like it's your own business
- Strong stakeholder management, from key users to executive sponsors
- Fluent in Dutch or French, and English
What you get
- Full ownership of an international enterprise portfolio with real commercial impact
- A competitive salary package with a meaningful variable component tied to expansion revenue and retention
- A collaborative environment, Sales, Coaches, and Support have your back
- A real path to grow toward Key Accounts or a leadership role
- The space to take initiative and shape how Customer Success evolves at FLOWSPARKS
Why FLOWSPARKS
We're growing internationally, but we're not losing what makes us strong: ownership, curiosity, and real impact.
If you want a CS/AM role where your commercial contribution is visible, valued, and rewarded, let's have a talk.
Are you feeling the spark? Apply now!
Send your CV and motivation letter to jobs-be@flowsparks.com.