About the role

At FLOWSPARKS, you will step into a Customer Success role with clear ownership and impact.

As a Customer Success Manager, you will manage a portfolio of international clients and act as their strategic FLOWSPARKS partner. You drive adoption, retention, and expansion, and ensure customers get measurable value from our platform.

You connect our solution to your customers’ business goals and translate this into long-term partnerships and sustainable growth.

What you’ll do ‍

Own your portfolio end-to-end

You are the single point of contact for your customers and responsible for their success, retention, and growth. ‍

Drive retention & expansion

You take a strategic approach to account growth. You proactively secure renewals by aligning with your customers’ long-term goals. You identify expansion opportunities across business units, use cases, and regions from, additional licenses and services to new projects, and translate them into concrete proposals. You lead commercial conversations with confidence and drive opportunities from initial signal to close.

Act as a strategic advisor

You guide L&D stakeholders and decision-makers, translating their goals into concrete success plans and platform usage. ‍

Stay ahead of risk & act on customer health

You monitor adoption, usage, and engagement, and act early to prevent churn or re-activate accounts before issues arise. ‍

Lead impactful conversations

You run QBRs and strategic check-ins that go beyond reporting, you focus on value, uncover new needs and align future opportunities. ‍

Collaborate to deliver impact

You work closely with Sales, Customer Success Coaches, Projects, and Support to deliver real impact and seamless customer experiences. ‍

Turn insights into action

You capture customer feedback and translate it into actionable input for the broader organization.  

What you bring

• Experience in a CSM, Account Management or similar role

• Affinity with SaaS, e-learning or HR  

• A strong commercial mindset, you’re comfortable driving growth conversations.
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• Experience with working in a data-driven environment (usage, adoption, health metrics)

• A clear ownership mindset: you manage your portfolio like it’s your own business

• Strong stakeholder management skills from key users to decision-makers

• Fluent in Dutch and English

What you get

• Full ownership of your customer portfolio, you manage it like your own business

• Work with international enterprise clients and complex L&D challenges  

• A role with direct impact on both customer success and company growth  

• A strong, collaborative environment, where you work closely with multiple teams,  you’re never doing this alone.

• A Real opportunity to grow with the company towards Key Accounts or leadership

• The space to take initiative and continuously improve how we work

• A competitive salary package with a meaningful variable component linked to retention and growth

• A chance to take initiative and continuously improve and shape how Customer Success evolves within FLOWSPARKS  

Why FLOWSPARKS

We’re growing internationally, but we don’t want to lose what makes us strong: ownership, curiosity, and real impact.

Here, you don’t just manage customers —
you build partnerships that drive growth.

Interested? Let’s talk.

Apply or reach out directly — we’d love to hear your story.

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