CSM
Customer Success Manager
| Growth & Impact
Als CSM bij FLOWSPARKS bouw jij strategische klantrelaties uit, realiseer je groei en zet je e-learning om in échte business impact.
We're looking for a Customer Success Manager to join our team in Ghent & Antwerp!
About the role
At FLOWSPARKS, you will step into a Customer Success role with clear ownership and impact.
As a Customer Success Manager, you will manage a portfolio of international clients and act as their strategic FLOWSPARKS partner. You drive adoption, retention, and expansion, and ensure customers get measurable value from our platform.
You connect our solution to your customers’ business goals and translate this into long-term partnerships and sustainable growth.
What you’ll do
Own your portfolio end-to-end
You are the single point of contact for your customers and responsible for their success, retention, and growth.
Drive retention & expansion
You take a strategic approach to account growth. You proactively secure renewals by aligning with your customers’ long-term goals. You identify expansion opportunities across business units, use cases, and regions from, additional licenses and services to new projects, and translate them into concrete proposals. You lead commercial conversations with confidence and drive opportunities from initial signal to close.
Act as a strategic advisor
You guide L&D stakeholders and decision-makers, translating their goals into concrete success plans and platform usage.
Stay ahead of risk & act on customer health
You monitor adoption, usage, and engagement, and act early to prevent churn or re-activate accounts before issues arise.
Lead impactful conversations
You run QBRs and strategic check-ins that go beyond reporting, you focus on value, uncover new needs and align future opportunities.
Collaborate to deliver impact
You work closely with Sales, Customer Success Coaches, Projects, and Support to deliver real impact and seamless customer experiences.
Turn insights into action
You capture customer feedback and translate it into actionable input for the broader organization.
What you bring
- Experience in a CSM, Account Management or similar role
- Affinity with SaaS, e-learning or HR
- A strong commercial mindset, you’re comfortable driving growth conversations.
- Experience with working in a data-driven environment (usage, adoption, health metrics)
- A clear ownership mindset: you manage your portfolio like it’s your own business
- Strong stakeholder management skills from key users to decision-makers
- Fluent in Dutch and English
What you get
- Full ownership of your customer portfolio, you manage it like your own business
- Work with international enterprise clients and complex L&D challenges
- A role with direct impact on both customer success and company growth
- A strong, collaborative environment, where you work closely with multiple teams, you’re never doing this alone.
- A Real opportunity to grow with the company towards Key Accounts or leadership
- The space to take initiative and continuously improve how we work
- A competitive salary package with a meaningful variable component linked to retention and growth
- A chance to take initiative and continuously improve and shape how Customer Success evolves within FLOWSPARKS
Why FLOWSPARKS
We’re growing internationally, but we don’t want to lose what makes us strong: ownership, curiosity, and real impact.
Here, you don’t just manage customers —
you build partnerships that drive growth.
Interested? Let’s talk.
Apply or reach out directly — we’d love to hear your story.
About the role
At FLOWSPARKS, Customer Success is where relationships meet revenue. As our Customer Success Manager, you manage a portfolio of international clients and act as their strategic partner; driving retention and expansion.
You're not just keeping customers happy; you're growing them. You connect our platform to your customers' business goals and turn that into concrete growth: new use cases, expanded footprints, and long-term partnerships that compound over time.
This is the role for someone who's commercially sharp, genuinely curious about customers, and energized by owning outcomes, rather than just activities.
What you'll do
- Own your portfolio end-to-end: You are the single point of contact for your customers and fully responsible for their success, retention, and revenue growth.
- Drive expansion, own the outcome: You don't just protect your portfolio, you build on it. You proactively secure renewals by aligning with long-term customer goals and identify growth opportunities across business units, use cases, and regions, from additional licenses to new projects. You own the full commercial cycle end-to-end, from the first signal to closing the deal yourself. The pipeline you generate from your portfolio counts as a direct contribution to FLOWSPARKS' growth.
- Act as a strategic advisor: You guide L&D stakeholders and decision-makers, translating their goals into concrete success plans and measurable platform impact. You make customers feel like they have an expert in their corner.
- Stay ahead of risk: You monitor adoption, usage, and engagement signals and act early, re-activating quiet accounts and resolving roadblocks before they become churn risks.
- Lead impactful conversations: Your QBRs go beyond reporting. You use them to surface new needs, align on future goals, and position expansion as the logical next step.
- Collaborate across teams: You work closely with Sales, CS Coaches, Projects team and Customer Support to deliver seamless customer experiences and translate customer insights into input for Product and Marketing and new business sales.
What you bring
- Experience in a CSM, Account Management, or commercial role in a Saas company, you've owned revenue targets and liked it.
- A strong commercial mindset: you're comfortable driving growth conversations and moving from signal to proposal to close, independently
- Affinity with e-learning, or HR tech is a plus but nota must.
- An analytical mindset; you're comfortable working with data and using it to prioritize and make decisions
- Clear ownership mentality: you manage your portfolio like it's your own business
- Strong stakeholder management, from key users to executive sponsors
- Fluent in Dutch or French, and English
What you get
- Full ownership of an international enterprise portfolio with real commercial impact
- A competitive salary package with a meaningful variable component tied to expansion revenue and retention
- A collaborative environment, Sales, Coaches, and Support have your back
- A real path to grow toward Key Accounts or a leadership role
- The space to take initiative and shape how Customer Success evolves at FLOWSPARKS
Why FLOWSPARKS
We're growing internationally, but we're not losing what makes us strong: ownership, curiosity, and real impact.
If you want a CS/AM role where your commercial contribution is visible, valued, and rewarded, let's have a talk.
Are you feeling the spark? Apply now!
Send your CV and motivation letter to jobs-be@flowsparks.com.