Junior IT Support Engineer

Can you feel the spark?

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  • Ghent / Antwerp (BE)

FLOWSPARKS, the state-of-the-art learning platform, is rapidly growing as a company! Boosted by international success and the increasing demand of our customers, we are looking for a motivated and enthusiastic

Junior IT Support Engineer
FLOWSPARKS & e-Learning Services

An exciting and varied role in which you, together with your colleagues from the IT & DevOps team, provide the necessary support to our internal employees (both Belgium and the Netherlands) and customers (where necessary). We’re offering you a challenging job with the opportunity to work together, to search for the best solutions and to implement them.

As Junior IT Support Engineer, you’ll work in an entrepreneurial and ambitious team of a sales driven organization. You’ll work mainly from our Ghent office (Ghelamco Arena). Occasionally you’ll work from MeetDistrict Berchem (depending on IT needs).

Your Role

As a Junior IT Support Engineer you…

  • Are responsible for the 1st line support of our employees for IT questions or problems within a wide range (devices, O365, applications, printers, client logins, …).
  • Are the central point of contact for our employees for all IT-related questions.
  • Follow-up on various reports from our IT systems (e.g. firewall) and consult with your colleagues on the best solutions. Where necessary, you escalate the incident to the appropriate person.
  • Manage our systems and devices with the necessary care and attention.
  • Technically support various applications (e.g. SalesForce, …) and the DevOps team where necessary (e.g. performing monthly server updates, Pen tests, …).
  • Install, maintain and monitor hardware and software programs so the team can perform their tasks worry-free.

What do we expect from you?

FLOWSPARKS is a SaaS (Software as a Service) solution for digital learning and serves customers all over the world. Our wish is to continue our international growth and that’s why we need your input and experience.

As a Junior IT Support Engineer, you have…

  • A graduate or bachelor degree in an IT-related field, or equal via experience.
  • A first relevant experience in IT support, like internships, a first job, …
  • A good basic understanding of IT, such as operating systems, cloud (Azure & Virtual Infrastructures), networks, security, applications (O365, …) and a strong motivation to learn more about this.
  • A positive attitude.

But also you

  • Are communicatively strong in both Dutch and English (speaking and writing), and you do not let working under pressure get you down.
  • Are eager to learn, and ambitious to evolve with the further growth of our company.
  • Are flexible, both in terms of tasks and time allocation. Where necessary you support your colleagues with questions, issues, …
  • Are open to feedback from your senior colleagues so that you can grow in your job.

And last but not least you

  • Set the right priorities (in consultation with your colleagues).
  • Quickly think up solutions to IT questions, issues, … If necessary, you consult your colleagues and build on their input to achieve a good result.

What’s in it for you?

  • An internal training that allows you to accelerate in your job.
  • The opportunity to work for one of the biggest scale ups in Belgium.
  • A competitive salary package based on your experience.
  • An open company culture and a great team with space for personal growth.
  • A nice gang of FLOW colleagues who each give the best of themselves and together go for the best result.
  • A sparkling boost from the appreciation of our customers who rely on our service.

For whom will you work?

We create FLOW: Flexible Learning in an Online World.

FLOWSPARKS is a SaaS learning platform that enables organizations to create and offer e-Learning easily and quickly. The approach of this unique platform is internationally recognized. In 2021, we have received no less than three awards in Belgium, Germany and the United States. In addition to the platform, our Learning Developers and Graphic Designers provide e-Learning services by developing projects for our customers.

Our organization is constantly searching for innovation. We operate from our headquarters in Ghent and Antwerp (Belgium) and our office in Eindhoven (the Netherlands).

Our clients are medium-sized and large organizations in various sectors, such as automotive, healthcare, industry and retail. With more than two million active users in 150 countries, we are set to conquer the world.

Want to find out more?

Check out our recruitment videos (Dutch spoken) and check our latest updates.

Do you feel the spark? Apply now!

Then be sure to send your cover letter and resume to [email protected].

Apply now

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