As Customer Success Coaches, we need to have excellent problem-solving skills. We are the first point of contact when customers have problems with an e-Learning application or have questions about the software or the didactic method behind it. That way, we can quickly build up a bond of trust with the customer, which is great. Our support ensures that customers can make the best use of FLOWSPARKS.
I started as an e-Learning developer in 2006. As the number of functions and customers grew, it was obvious, quite quickly, that the company needed a functional application manager. Two years later, I started in the new role and began helping customers and colleagues with configuration and support for all customer environments. Since 2020 I have also been a Customer Success Coach. I work with other Customer Success Coaches to support customers and help them to make ‘their’ FLOWSPARKS a success!