As Customer Success Coaches, we need to have excellent problem-solving skills. We are the first point of contact when customers have problems with an e-Learning application or have questions about the software or the didactic method behind it. That way, we can quickly build up a bond of trust with the customer, which is great. Our support ensures that customers can make the best use of FLOWSPARKS.
I started as an e-Learning developer in 2006. As the number of functions and customers grew, it was obvious, quite quickly, that the company needed a functional application manager. Two years later, I started in the new role and began helping customers and colleagues with configuration and support for all customer environments. Since 2020 I have also been a Customer Success Coach. I work with other Customer Success Coaches to support customers and help them to make ‘their’ FLOWSPARKS a success!
In 2017, I started working at FLOWSPARKS as an account manager, something which I have absolutely no regrets about. I love communicating with customers to help find the best learning solutions for their problems. With the aid of FLOWSPARKS and our support, they can turn their online learning ideas and aspirations into reality. It is nice to be able to work with the customers in our extensive client base each and every day!