Technology and infrastructure
Everything starts with a well-functioning infrastructure. Are things already going wrong in terms of IT? Then your end user is not even able to start the training. A regrettable, missed opportunity. When you launch an e-Learning, first check that all end users have access to the necessary technology. Simply put: a working computer, tablet or smartphone with a stable Internet connection. But it doesn’t stop there. Also test the e-Learning module on different devices and browsers to ensure that the e-Learning actually works properly and is accessible on different platforms.
Ensure easy access: do you enable the end user to surf directly to FLOWSPARKS? Do you use the FASTPASS or Single Sign-on? Placing a shortcut on the tablet or computer already makes the search for the right e-Learning a lot easier.
Of course, an unexpected technical problem can always occur. Therefore, it is crucial to provide clear instructions so that end users know how to report and resolve any technical issues.
Time and space
How often are you aware that you don’t have time this week to complete that one mandatory e-Learning? Similarly, e-Learning is often not a priority in the end-user’s schedule, even though it drives their personal development. Everything starts with booking sufficient time and space, and doing so with the necessary support from the manager. Therefore, encourage communication with management and supervisors to make your e-Learning a priority. Link e-Learning to the importance of an individual learning plan. That way, time will suddenly be made available in the end user’s schedule.
Also advise finding a quiet, low-stimulus place where the end user can concentrate on learning. Nothing is more disruptive than, for example, having a cashier go through digital training in the general copy room, where every 10 minutes a colleague has to do his administration.
Support from management
Who but management can emphasize the importance of personal development? The demand for e-Learning development often comes from management, so let them play a role in its implementation. Communicate with management about the importance of the e-Learning module and its benefits to the organization. Make these benefits as specific as possible. That way you will convince everyone of your perfect e-Learning.
Also let management underline the importance of e-Learning at several internal meetings. As a result, you will create more awareness and the topic will become relevant in the workplace.
Clear communication and instructions
Make your e-Learning dummy-proof. And by dummy-proof, we literally mean that any person should be able to go through the e-Learning from A to Z flawlessly. So provide a clear and user-friendly interface for the e-Learning module, along with clear navigation and instructions to avoid confusion.
In addition, communicate clear instructions to the end-user on how to access the module, track its progress and where to go to for any questions or problems. This can be done by sending out an internal email, mentioning the training in meetings or communicating where offline communication is usually visible.
Feedback and follow-up
Establish a feedback mechanism where end-users can share their experiences, problems or suggestions. Actively encourage feedback and respond to any problems or concerns that are reported. Link actions to this feedback so the end-user knows that something is being done with their opinion. In FLOWSPARKS, you can collect feedback interactively through the SMARTSURVEY.
Always keep your digital training up to date. Schedule regular evaluations of the e-Learning module to check if it still meets the needs of the end-users. If necessary, make the required improvements.
Recognition and rewards
Implement a reward system for end-users who successfully complete the e-Learning module, such as certificates, badges or points. Communicate these rewards and share success stories, for example on your organization’s intranet, to increase motivation and engagement.
Support and guidance
Last but certainly not least, provide a help desk or support channel where end-users can go with questions, technical issues or need for guidance. Consider assigning mentors or content experts to end-users to support and guide them through the learning process.